How do I place an order?
Add items to your cart and check out securely. If you would rather order by phone or have questions first, call +1 386-222-2747 or email contact@katoolgear.com.
How do I know a product fits my needs?
Tell us what you are working with and we will help you match the right equipment before you order.
Is shipping free, and how long does delivery take?
Yes. Shipping is free to the lower 48 states on every order. Most equipment ships within 7–21 business days of order confirmation. Our own shipping team delivers in our own truck, calls you the day before to arrange the time and place, and unloads it for you. See our Shipping Policy.
What should I do when my order arrives?
Inspect the crate or pallet and the machine before signing the delivery receipt. Write any damage or missing pieces on the receipt, take photos, and email us within 48 hours of delivery with your order number.
Can I return an item?
Yes. Unused equipment can be returned within 30 days of delivery, in its original packaging. Email us first to get a Return Authorization. For change-of-mind returns, the carrier cost and a 15% restocking fee apply. Damaged, wrong or defective items reported within 48 hours are returned free. See our Return & Refund Policy.
Can I cancel my order?
Yes, at any point before dispatch, for a full refund. Contact us as soon as possible with your order number. See our Cancellation Policy.